Luggage delivery (Within Beijing)

Cancellation Policy

Luggage On Me service policy Welcome to Luggage On Me! To ensure a smooth and convenient experience, please carefully read the following notice: I. Service Overview 1. Service Description We offer hassle-free luggage handling services which allow you to travel without burden of luggage. You can send your luggage between two addresses within our service area, and you can also store it at our facility and have it delivered at your specified date, time, and location. 2. Service Areas (Effective August 2024) [Pick-Up Locations] a. Transportation facilities in Beijing, including: a) Beijing Capital International Airport b) Beijing Daxing International Airport c) Beijing Railway Station d) Beijing South Railway Station e) Beijing North Railway Station f) Beijing Chaoyang Railway Station b. All Beijing addresses except those listed in 1 “Undeliverable” c. For addresses outside Beijing, our logistics partner SF Express will handle the collection on our behalf [Delivery Locations] a. Transportation facilities in Beijing, same as above. b. All Beijing addresses except those listed in appendix 1 “Undeliverable”. c. For addresses outside Beijing, our logistics partner SF Express will handle the delivery on our behalf, please note, delivery between two non-Beijing addresses may be not available at this moment, if you need such service, please contact us in advance. [Storage] a. Transportation facilities in Beijing, same as above. b. All Beijing addresses except those listed in appendix 1 “Undeliverable” 3. Operating Hours Our luggage shipping service is available 24/7, with specific pick-up and delivery times arranged according to your needs. II. Booking Process 4. Where/How to Book We only accept online booking. You can arrange our service through the following channels: - Visit our website and book online at www.luggageonme.com - Third-party travel booking platform When placing your order, please fill in the necessary information, including the pickup address, delivery address, pickup time, and expected delivery time. We encourage you to add our customer service WhatsApp/WeChat/Line account for more timely and efficient communication. 5. Advance Booking We accept last-minute bookings; however, please try to make your reservation at least one hour in advance so that we can process your order. 6. Order Confirmation After completing your booking, we will confirm your order details via email.

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