A: Hotels, Residential Addresses, Airports, train stations, and attractions in Beijing. You can also send your luggage to most addresses outside Beijing using our service.

A: Yes, we do not provide service to some addresses, such as central and local Government Agencies, or military Addresses. For more information, please refer to this page.

A: Please inform us of any special requirements when you book, and we will do our best to accommodate them.

A: For addresses outside Beijing, our logistics partner SF Express will manage the collection and delivery.

A: Yes! Storage services are available at various transportation facilities throughout Beijing.

A: We provide hassle-free luggage handling services, allowing you to send, store, and receive your luggage at specified locations and times.

A: As long as your address is not on this page, we can deliver your luggage. If your address cannot be serviced, we will contact you before the pickup."

A: For both luggage delivery and storage service, we can pick up and deliver to your specified location, such as airports, train stations, hotels, residential addresses, and attractions.

A: Pick-up and delivery times can be arranged during the booking process.

A: Yes! We handle luggage at all major train stations in Beijing, including Beijing Railway Station and Beijing West/South/North/ChaoYang/FengTai Railway Station.

A: You can do this, but please contact us at least 6 hours in advance. Additionally, we will not be able to refund any remaining storage fees for that day

A: Delivery between two non-Beijing addresses may not be available; please contact us in advance for assistance.

Yes, we do. We pick up and deliver to both Beijing Capital airport and Beijing Daxing airport.

A: Yes, our luggage shipping service operates 24/7.

A: Yes, we offer storage services for your luggage at our facility.

A: You can book our service online by visiting our website at www.luggageonme.com or through third-party travel booking platforms. Make sure to fill in all required details, including pickup and delivery addresses, pickup time, and expected delivery time.

A: After you complete your booking, we will send you an email confirming your order details.

A: When placing your order, please provide contact along with the necessary information, including the pickup address, delivery address, pickup time, and expected delivery time.

A: Yes, we encourage you to add our customer service accounts on WhatsApp, WeChat, or Line for more timely and efficient communication regarding your booking.

A: Yes, we accept last-minute bookings. However, we recommend making your reservation at least one hour in advance to ensure we can properly process your order.

A: We commit to protecting your personal information and will not disclose it to third parties.

A: These are additional charges that might occur in various travel scenarios; details can be found in this page.

A: The cost is ￥135 per piece. *Address not in Remote Beijing List.

A: An extra fee of ￥10 will be charged for every kilogram overweight.

A: A piece of luggage refers to an individual object, such as a backpack or a suitcase. If you need to deliver a backpack and a suitcase, even if they are secured together with straps, please place your order for two pieces of luggage, as we cannot consider them as one piece of luggage.

A: Payment can be made in USD/EUR online (card/PayPal), in Chinese currency (cash, Alipay, WeChat Pay), or foreign currencies other than USD/EUR (with a 2% exchange surcharge).

A: In most cases, if your luggage is being transported by plane or will be sent by plane, we can likely assist you, but please be sure to contact customer service first.

A: The cost is ￥125 per piece. *Address not in Remote Beijing List

A: Yes, an additional fee of ￥200 to ￥500 applies based on the delivery address.

A: please refer to this page.

A: The cost is ￥200 per piece for luggage with a total dimension of no more than 292 cm (115 in). *Address not in Remote Beijing List.

A: Carry-on size luggage must be 23 cm x 35 cm x 56 cm (9 in x 14 in x 22 in), including handles and wheels.

A: The cost varies based on size, weight, and delivery address. For most Beijing addresses, the price is fixed. However, for some remote addresses in Beijing, the price may increase.

A: Yes, there will be an additional shipping fee ranging from ￥200 to ￥500 based on your address.

A: Check-in size luggage is either 76 cm x 52 cm x 30 cm (30 in x 20 in x 12 in) or 157 cm (62 total inches), including handles and wheels.

A: Yes, please contact us and we will issue the invoice according to your request.

A: Upon picking up your luggage, we will seal it with a security tag to ensure it remains closed during transport and use reusable luggage bags for external protection.

A: Yes, if you do not wish to utilize the provided protection measures, please inform us in advance.

A: Prohibited items include hazardous materials (flammable, explosive, toxic, or corrosive substances), valuable items (cash, jewelry, passports), and other items listed in the 'Regulations on Prohibited Items for Express Delivery' issued by local government.

A: Ensure it is properly packed in a suitable suitcase or backpack. Avoid only using cardboard boxes or fragile packaging.

A: You can request a paid cardboard box (￥30 each) by letting us know at least 12 hours in advance.

A: Please check the 'Regulations on Prohibited Items for Express Delivery' issued by local government or contact us for clarification.

A: No, our staff are stationed at both the airport and train station, though you might need to wait for the customer in front of you during peak times.

A: The shipping time typically will not exceed 10 hours, and we will confirm the specific delivery time with you.

A: No, there will be no overtime fees.

A: The time from pickup to delivery usually will not exceed 6 hours for major hotels or locations.

A：No, We deliver the luggage to the hotel concierge, front desk, reception, or the ground floor of your residence with no extra charge.

A: If requested, we will comply with government authorities, open the seal tag, and notify you immediately while obtaining any relevant inspection receipts.

A: We will wait free of charge for 30 minutes; after that, a waiting fee of ￥15 per piece of luggage will be charged for every additional half hour.

A: We will not charge any additional fees within two hours of your scheduled flight arrival time.

A: Yes, there will be a fee of ￥15 per piece of luggage for carrying it upstairs.

A: Please contact us promptly to adjust the pick-up time and avoid incurring extra charges.

A: A waiting fee may apply.

A: This fee applies for certain addresses that are hard to reach or where parking is inconvenient; we will communicate this fee before pickup. Note: if your address is a hotel, we will not charge such a fee.

A: We will do our best to arrange an earlier pick-up, but we cannot guarantee it.

A: First, SF Express will send your luggage to our processing center in Beijing (1-3 days), followed by our delivery within 6 hours.

A: No, we cannot be held responsible for delays or losses caused by unforeseen circumstances such as natural disasters.

A: Please contact us to purchase luggage insurance before we pick up your luggage.

A: You need to provide photos of the damaged or lost luggage, purchase receipts or proof of value, and a copy of your identification document.

A: Yes, luggage insurance is available at ￥20 per piece of luggage, with a maximum coverage amount of ￥3,000.

A: Please contact us within 24 hours of receiving your luggage to initiate a claim.

A: We will take photos of the luggage's appearance, seal tags, and any applicable receipts as a basis for determining damage.

A: We are not liable for losses caused by items inside your luggage, such as leaks from unsealed shampoo bottles or fires caused by battery self-ignition.

A: We welcome your valuable feedback and encourage you to share your suggestions as we continually strive to improve our services. Please generously share them with our manager via email (xm@luggageonme.com).

A: If you would like to file a complaint about our service, please contact our manager directly via email (xm@luggageonme.com). We take all complaints seriously and will address your concerns as soon as possible.